Cable, Phone, and Internet Service

Emergency broadband benefit

The Affordable Connectivity Program is an FCC program that helps connect families and households struggling to afford internet service. 

Comcast Customers

Residents may be eligible for a special rate discount (up to 30%) for basic or enhance cable service.  Existing and new customers should fill out the Comcast Affidavit of Low Income Senior/Low Income Disability Form and return it to Comcast using the directions on the form. You may qualify if:

• You meet Comcast’s low income criteria and are disabled
• You meet Comcast’s low income criteria and 65 years   

Residents may also be eligible for a special rate ($9.95/month plus fees and taxes) for internet through Comcast’s “Internet Essentials.” New customers should fill out the application online or call 1-855-8-INTERNET (1-855-846-8376). You may qualify if:

• You have a child eligible for the National School Lunch Program
• You receive HUD housing assistance or a Section 8 voucher
• You are 62 years or older, receive federal or state public assistance, do not have outstanding debt to Comcast that is less than a year old, and have not subscribed to Comcast in the last 90 days

Ziply Customers

Residents may be eligible for a discount on the cost of internet access service. To receive the discount of $9.25 per month, you must fill out the Lifeline Program Application Form and return it to Ziply using the directions on the form. You may qualify after certifying that you or someone in your household meets the low income criteria or currently receives benefits from one of these programs:

• Medicaid (also known as Apple Health)
• Supplemental Nutrition Assistance Program (SNAP) formerly Food Stamps
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (Section 8)
• VA Veterans Pension (Supplemental Income for Wartime Veterans)
• VA Survivors Pension

Electric, Water, and Garbage/Recycling Service

The Utility Discount Program helps income qualified Seattle City Light customers lower their electric bills by 60%. Seattle Public Utilities customers will also receive 50% off their water bills if enrolled in this program. You may be eligible if you are a Seattle City Light customer and meet income eligibility requirements. Call 206-684-0268 or go to the Utility Discount Program webpage for more information.

Qualifying Recology and Puget Sound Energy (PSE) customers may be eligible for exemption from City of Shoreline utility tax on these services. For more information, please call the City at 206-801-2302.

Low Income Property Tax Info

Low-income Seniors over 61, and persons with disabilities may be able to lower their current property tax bills. The King County Assessor has full details on this program.  For more information on Shoreline tax information, please visit the Finance page.

Low Income Utility Assistance

The City of Shoreline provides $25,000 in annual funding to Hopelink for utility assistance for low-income individuals. Persons seeking to apply for assistance should contact Hopelink at (206) 440-7300.

North City Water District

The North City Water District provides a low-income discount for those households that have income within the "very-low income" limits set by HUD for the Seattle area. The discount is 50% of the base charge for single family customers (~ $25 discount per billing cycle). In addition, NCWD has implemented several programs to provide assistance to customers financially impacted by COVID-19. For more information please, visit the website, North City Water District, or call (206) 362-8100. 

Wastewater Service

Qualifying senior citizens (62 years of age or older) and persons with disabilities receive reduced rates from the City of Shoreline Wastewater District (Low Income Senior Citizen Discount form). The qualifying income levels correspond with the limits by HUD for "very-low income" for the Seattle area.  For more information please call (206) 546-2494.