Billing questions

Can I make a wastewater bill payment over the phone?
Yes. You have 24-hour automated access to enter your credit or debit card information privately over the phone by calling 1-866-488-9292. You can also visit our Bill Payment page for more ways to manage your wastewater bill.

Can I make my payment online?
Yes, you can make a one-time payment with a credit card, debit card, or eCheck using Paystation. Payments can take up to three business days to process.

Is there a limit to the amount I can pay online?
Bill payments made using a Visa or Mastercard online are limited to $600.00 and requires a $3.50 convenience charge added to each transaction.

Can I check my account balance online?
No. If you have questions about your account please call our office at 206-546-2494 or email wwcustomerservice@shorelinewa.gov.

How do I sign up for a new account or make changes to my account?
For new accounts and account changes, please contact us at (206) 546-2494 or email Customer Service at wwcustomerservice@shorelinewa.gov.

Is my wastewater bill based on my water usage?
No. Shoreline Wastewater Utility charges a flat rate of $25.68 per month to all residential customers. 

What is the charge from King County ? 
$55.32 of your 2024 monthly wastewater bill goes to King County for treatment costs.
Questions regarding this fee: Call King County at 206-296-1450 or email capchargeescrow@kingcounty.gov.

How do I apply for a low income/senior discount?
Download, fill out, and return the application for Low Income Senior Citizen Discount or Low Income Disabled Citizen Discount (PDF).

Are there other financial assistance options available?
Visit the Payment Options page for organizations and phone numbers that provide utility assistance.

Permitting questions

How do I request a side sewer map?
Visit our Wastewater Permitting and Inspections page for more information.

How do I obtain a side sewer permit?
Visit our Wastewater Permitting and Inspections page for more information.

Records Requests

How do I make a public records request? 
Visit the Public Records Request page for more information and to submit a request.